Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect data when you visit or create an account with WagerTales Casino. It also explains your legal rights and how to contact us. Please read it carefully. If you have questions, contact us at [email protected].

1. Legal Status

We hold a gaming licence issued under Curaçao CGA, Master License 34389464EU. The licence and related oversight inform some of our compliance and record-keeping practices. Where we process personal data, we follow applicable data protection requirements and the principles set out in this policy.

2. Registration and Login Process

When you register an account, we collect personal information needed to create and maintain your account and to meet legal obligations. Typical data collected at registration includes:

• Full name
• Email address
• Date of birth to verify age (minimum 18)
• Account username and password

We may ask you to verify your email address during registration. Account activation is usually quick and can take only a few minutes, though additional checks may delay access.

We may request additional identity and ownership checks (KYC) before allowing certain account actions. This can include verification of identity and verification of account ownership. These checks are carried out to comply with legal and security requirements.

3. Games and Software Providers

We work with multiple game and technology providers. To operate and improve our services, we process certain usage and technical data, such as game choices, session length, device type, and performance metrics.

• We may share aggregated or pseudonymised usage data with providers for analytics and service delivery.
• We will not disclose personal information to providers except as necessary to deliver the service or where required by law.

4. Bonuses and Promotions

We process account and behavioural information to determine eligibility for bonuses, promotions, and welcome offers. This may include tracking the promo code you use and your activity related to promotional campaigns.

• We rely on legitimate interests and, where required, your consent to send marketing communications about offers and promotions.
• You can manage marketing preferences and opt out of promotional emails at any time by following the opt-out options in the messages or by contacting us at [email protected].

5. VIP and/or Loyalty Program

At this time, no verified VIP or loyalty tier details are publicly provided. If a loyalty scheme is introduced, we will collect and process activity data to assess eligibility and administer rewards. Any such processing will be described in an updated privacy notice and rely on lawful bases appropriate to the activity.

6. Payment-Related and Account Administration Data

We collect and process account-related and transaction-administration information to manage your account, confirm identity, comply with legal obligations, prevent fraud, and resolve disputes. This may include records necessary for reconciliation and verification purposes.

We use this data only as necessary for account management, compliance with applicable law, and to protect you and the service from abuse. We apply appropriate security measures to protect this information.

7. Key Terms Affecting Your Privacy

By using our site and creating an account, you agree to the processing described in this policy and to the terms and conditions that govern account use. The legal bases we rely on for processing personal data include:

• Performance of a contract (to provide and manage your account)
• Compliance with legal obligations
• Legitimate interests (for security, fraud prevention, service improvement, and certain marketing communications)
• Consent (where required for marketing or certain optional processing)

We retain personal data only as long as necessary to fulfil the purposes set out in this policy, to meet legal and regulatory obligations, and to resolve disputes.

8. Mobile and Technical Features

When you use the site on mobile devices, we collect technical information that helps deliver and optimise the experience. This may include:

• Device type and operating system
• Browser type and version
• IP address and general location data derived from it
• Device identifiers and performance metrics

We use cookies and similar technologies to manage sessions, remember preferences, and measure performance. You can control cookies through your browser settings. Technical logs and diagnostics help us maintain security and performance.

9. Security and Fair Play

We implement industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These measures include encryption for data in transit, access controls, regular security reviews, and staff training.

When you contact customer support via live chat or email, we collect the information you provide to resolve your enquiry. Support interactions are stored for quality, training, and security purposes.

10. Responsible Gambling Features

We use account, play and activity data to support safer-play measures, such as:

• Account and session monitoring to detect harmful patterns
• Options for deposit limits, time-outs, and self-exclusion
• Providing referrals to external support organisations

We do not participate in some national exclusion schemes on every site instance. If you choose to use responsible-gaming tools, we will process the related data to enforce your choices and to comply with applicable obligations.

Support organisations referenced by our service include national gambling support bodies; please contact us for specific guidance if you need help.

11. Advantages and Disadvantages

Privacy-relevant considerations for using our service include:

• Pros: We offer responsive support channels and take measures to protect personal data. We aim to be transparent about how we use information for account administration and customer service.
• Cons: Licensing or operational details for some service mirrors may vary, and certain protections aligned with specific national regulators may not apply in all cases. Where practices differ across site versions, we will make this clear and provide applicable privacy information.

12. General Casino Information

Some operational details such as launch year, ownership, and jurisdictional information may vary between public sources and site mirrors. The site is provided primarily in English. We accept users from approved jurisdictions and restrict access where required by law or our policies. Certain countries are excluded from account registration.

Your Rights

If you are an individual subject to data protection laws such as the GDPR, you have rights in relation to your personal data. These may include:

• The right to access personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request erasure in certain circumstances
• The right to restrict or object to certain processing
• The right to data portability where applicable
• The right to withdraw consent at any time where processing relies on consent

To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests. If you remain unhappy after contacting us, you may have the right to lodge a complaint with a supervisory authority.

Data Sharing and International Transfers

We share personal data with third parties where necessary to provide the service, to comply with legal obligations, or to protect our rights. These third parties may include service providers, verification and compliance partners, and professional advisors.

Some of our processing partners may be located outside your country. When we transfer personal data across borders, we rely on appropriate safeguards such as contractual protections, recognised transfer mechanisms, or other lawful bases to ensure a similar level of protection.

Children and Minors

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children. If we become aware that we have collected personal data of a minor, we will take steps to delete that data and close the account.

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes where required and publish the updated policy on the site with the revision date. Your continued use of the service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this policy or wish to exercise your rights, email us at [email protected].